Do $1 backers get access to the Pledge Manager?
Yes! You will gain access to the PM and be able to purchase the games and upgrades/expansions a la carte. However, bundles and pricing will increase. You will still obtain all free Kickstarter Promos and Stretch Goals. Your $1 will be applied in the pledge manager. Below are the price increases:
Club Member: $39 -> $45 Club Combo: $49 -> $55 Club President: $69 -> $75
Last updated: March 23, 2026 10:57
Is there a Retailer Pledge?
Yes, we offer a retailer pledge for $5 as a credit towards a retail purchase once our pledge manager opens. Simply choose the “Retailer Pledge” and we’ll let you know how to complete your order. This process will vary depending on your region, import fees, and applicable taxes. All retailer pledges will require verification oof their business prior to fulfillment.
Last updated: March 22, 2026 21:38
Can I get Garden Club and Petal in my language?
Garden Club, Petal, and all promo content will be physically printed in English, only. We will provide digital rulebook translations for all rulebooks in the following languages: Spanish, German, French.
Last updated: March 22, 2026 21:38
What will storage look like for the game components?
The Kickstarter Deluxe Edition of Garden Club will include a paper insert and will fit all mini-expansions and components. Petal will include a paper insert and will fit all components.
Last updated: March 22, 2026 21:38
What are the box sizes for each game?
Garden Club is sized at 25425463.5mm Petal is sized at 15310836mm
Last updated: March 22, 2026 21:38
When do I pay VAT/Sales Tax?
We collect shipping charges, addresses, and any applicable sales tax or VAT through our pledge manager after the Kickstarter campaign ends. No shipping fees or taxes will be charged during the Kickstarter campaign itself.
After the campaign concludes, we’ll use the pledge manager to confirm shipping details and collect required taxes and VAT. We’ll regularly update backers throughout the production process. Once the pledge manager opens, you’ll have the chance to include additional copies or add-ons.
Last updated: March 22, 2026 21:38
If I backed Holiday Hills, do I get the Christmas Promo Pack for FREE?
Yes! All returning backers from our Holiday Hills campaign will have the Christmas Promo Pack included in their pledge for free, automatically, in the pledge manager. If you notice that item is not included in your pledge when the pledge manager opens, simply alert us and we will get it added!
Please note: You will not see the Christmas Promo added to your pledge here in Kickstarter, as there is no way for us to add these pledge levels automatically.
Last updated: March 22, 2026 21:38
I live outside the US. Can I purchase Holiday Hills or any other games in your current catalog?
As of right now, unfortunately no. We hope to be able to offer more of our catalog outside of the US soon, and are exploring options to make that happen now. It is certainly our goal for everyone to experience our games regardless of their location! We are a small team and these logistics take time, we appreciate your patience.
Last updated: March 22, 2026 21:38
Will there be local pickup options to save shipping costs?
You bet! We will have two options to receive your pledge: shipping or local pickup. If you are local to Memphis, TN (or just want to meet us in person to pick up your pledge), we will let you know when and where our local pick up party will take place! No shipping charges will be included for local pickup, but tax will still be applied in the pledge manager. More details to come.
Last updated: March 23, 2026 00:32
What is your refund policy?
We will be able to offer refunds up until May 8, 2026. Due to manufacturing logistics and our timeline to deliver swiftly, we cannot issue full refunds after May 8, 2026. Refund requests after May 8, 2026, will be addressed on a case-by-case basis, and any granted requests will only be able to receive up to a 50% refund due fees paid after the Kickstarter.
Last updated: March 23, 2026 00:32
Current Estimated Lock Order Date: August 2026
Current Estimated Shipping Date: September 2026
Manufacturing has completed and we are now in final assembly. Games will be soon make their way to the USA for fulfillment for US & Canada backers. Backers outside of the US/Canada will receive their pledges a bit later due to shipment timing. We will be updating you soon once we get the final timeline estimates.
Last Updated At: 07/22/26What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
By confirming your pledge in the pledge manager, you agree that your contribution to the project is final and no refunds will be issued except at the creator's absolute discretion and according to our Kickstarter page for each project specifically. We offer refunds within 14 days of a campaign's end date on Kickstarter. Refunds after that time period are not guaranteed and will be assessed on a case-by-case basis.
You further acknowledge that the final look, materials and content of the order (and the project) are subject to change and may differ from what is presented on Kickstarter or other relevant site.
You agree that our responsibility to you is to ship your rewards as entered into our pledge manager system, you are responsible for import duties or any other duties (VAT) that may be payable to the relevant tax authorities (import duties may apply to all countries except US).
You are also responsible for providing correct address information and ensuring this address is deliverable by normal methods. At the same time, you need to monitor the project's Kickstarter updates, and all emails concerning the delivery process. If failure to follow these procedures results to the package not being delivered, you will have to pay the shipping costs to be sent again.